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MedRelay Inc.'s Service Level Agreement ("SLA")
is provided to give our customers and users
a clear understanding regarding the
reliability of our service.
MedRelay Inc., Inc. ("The Company") agrees to
furnish services to the Subscriber, subject
to the following SLA (Service Level
Agreement).
Use of MedRelay Inc. Service constitutes
acceptance and agreement to MedRelay Inc.'s
AUP as well as MedRelay Inc.'s TOS (Terms of
Service).
All provisions of this contract are subject
to the TOS (Terms of Service) of MedRelay
Inc.. and AUP (Acceptable Use Policy). The
AUP may be changed from time to time at the
discretion of the Company. Subscriber
understands that change to the AUP by the
Company shall not be grounds for early
contract termination or non-payment.
This Agreement shall be construed in all
respects in accordance with the laws of the
state of Florida, county of Orange
applicable to contracts enforceable in that
state. Venue will be Orange County, Florida.
1.
Network Uptime Guarantee
2.
Server Uptime Guarantee
- MedRelay Inc. guarantees 99.9% uptime
(availability) of our server systems. The
downtime (outage) period is calculated from
the time customer or user first reports the
downtime to MedRelay Inc. until the server
system is fully restored. If the downtime
(outage) period is larger than 0.1% (0.1%
being 0.72 hours per month) MedRelay Inc.
agrees to refund or credit customers account
the amount of fifteen (15%) percent of the
monthly service fee paid during the period
of outage.
3.
Credit and Refund Limits
- MedRelay Inc. credits and refunds are
limited to the single reported issue and is
limited to the single event per month. For
example, if MedRelay Inc. network ever goes
down, you cannot collect 15% for network
outage, 15% for system outage and 15% for
the Network Service outage.
4.
Subscriber acknowledges that the service
provided is of such a nature that service
can be interrupted for many reasons other
than the negligence of the company and that
damages resulting from any interruption of
service are difficult to ascertain.
Therefore, subscriber agrees that the
company shall not be liable for any damages
arising from such causes beyond the direct
and exclusive control of the company.
Subscriber further acknowledges that the
company's liability for its own negligence
may not in any event exceed an amount
equivalent to charges payable by subscriber
for services during the period damages
occurred. In no event shall the company be
liable for any special or consequential
damages, loss or injury.
5.
Backups and Archives
- Customer is solely responsible for all
data on their servers, mailboxes, databases
and other storage mediums. While MedRelay
Inc. provides means and mechanisms for
customers to perform backups, customers are
responsible for establishing policies,
monitoring backups, data restoration, and
retention intervals. Customer’s data is
customers responsibility, under no
circumstance shall MedRelay Inc. provide
drives or other media nor send them to a
data retrieval facility. |
